Privacy Policy

Privacy Policy — Rebook.ae

At Rebook.ae, your privacy is of utmost importance to us. This policy explains how we collect, use, and protect your data when you use our platform. By using our website, you agree to the terms outlined in this policy.

1. Data We Collect

We collect the following data when you register or use the platform:

• Identity Data: Full name, phone number, email address.
• Booking Data: Booking details, stay dates, number of guests, payment methods.
• Technical Data: IP address, browser type, device used, session data.
• Usage Data: Pages visited, browsing duration, in-platform searches.
• Location Data: Emirate or region (if permitted by you).

2. How We Use Your Data

We use your data for the following purposes:

• Creating and managing your account and providing booking services.
• Processing payments and sending invoices and receipts.
• Sending booking notifications, confirmations, and reminders.
• Improving user experience and personalising displayed content.
• Analysing usage patterns to develop our services.
• Complying with legal and regulatory requirements in the UAE.
• Sending promotional offers (with the option to unsubscribe at any time).

3. Data Sharing

We do not sell your personal data to third parties. We may share your data in the following cases:

• With Owners: Name and phone number to complete the booking and facilitate communication.
• With Service Providers: Payment gateways (Stripe, Tabby, Tamara) for processing financial transactions.
• With Notification Services: Firebase for push notifications and Twilio for SMS messages.
• With Legal Authorities: When required by competent authorities under UAE law.

4. Cookies & Visitor Tracking

We use cookies to enhance your experience, including:

• Essential Cookies: For website operation and session management.
• Analytical Cookies: To measure traffic and analyse performance.
• Preference Cookies: To save language and display settings.
• Visitor ID (visitor_id): To anonymously track visits for improving advertising and user experience.

You can manage cookie settings from your browser at any time.

5. Data Protection & Security

• All payment data is encrypted via SSL/TLS protocol.
• Passwords are stored in encrypted form and cannot be viewed by anyone.
• We apply the highest information security standards to protect against breaches and misuse.
• Access to your data is restricted to authorised personnel only.

6. Your Rights as a User

You have the following rights regarding your data:

• Right of Access: Request a copy of your data stored with us.
• Right of Rectification: Update or correct your data at any time via account settings.
• Right of Erasure: Request deletion of your account and personal data (subject to legal obligations).
• Right to Object: Object to the use of your data for marketing purposes.

To exercise any of these rights, contact us via our Contact Us page.

7. Data Retention Period

We retain your data for as long as your account is active. Upon account deletion, personal data is removed within 30 days, while financial transaction records are retained for 5 years in accordance with UAE legal requirements.

8. External Links

Our website may contain links to external sites. We are not responsible for the privacy policies of these sites and recommend reviewing them independently.

9. Policy Updates

We may update this policy periodically. We will notify you of any material changes via email or an in-app notification. Your continued use of the platform after an update constitutes acceptance of the updated policy.

10. Contact Us

For any privacy-related enquiry or request, please contact us via our Contact Us page.